ChatGPT vs Google: Where Vancouver Customers Are Actually Searching Now

April 25, 2026
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Quick Answer: Which Platform Should You Prioritize?

For Vancouver local service businesses — restaurants, trades, clinics — Google remains the highest-priority channel in 2025. For professional services and B2B businesses, ChatGPT and Perplexity are capturing an increasing share of mid-funnel research queries that used to live on Google. For product businesses, Instagram and TikTok are genuine search engines for product discovery. The winning strategy addresses all three — with one content foundation that works across all of them.

A few years ago, "search" meant one thing: Google. You typed something in, you got ten blue links, you clicked one. That era is over. Today, a Vancouver customer looking for a dentist might use Google's AI Overview. Someone researching "should I use Webflow or WordPress" might ask ChatGPT and never visit a search results page at all. Someone comparing contractors might use Perplexity to get a synthesized answer from five sources simultaneously. The question for every Vancouver business is no longer "how do I rank on Google?" It's "where are my specific customers searching, and how do I show up in each place?"

1

The Current Search Landscape: By the Numbers

The data is more striking than most Vancouver business owners realize — and the trend lines are moving in one direction.

01Data

Platform Scale

Who's Getting the Queries in 2025

The numbers that matter

Google still processes approximately 8.5 billion searches per day globally — still by far the largest search platform by volume. ChatGPT receives approximately 10 million searches per day and growing rapidly. Perplexity reached 15 million daily queries in early 2025. And critically: Google's own AI Overviews now appear in 42% of desktop searches and an estimated 55% of mobile searches.

8.5B

Google searches/day

42%

Google searches with AI Overviews

17%

Consumers using AI for product research

ChatGPT crossed 100 million users in two months — faster than any technology platform in history. Instagram took 2.5 years to reach the same milestone. The adoption velocity of AI search tools is unlike anything the digital marketing industry has previously encountered.

A 2024 Salesforce survey found that 17% of consumers have already used AI assistants for product or service research — up from 3% in 2022. At that growth rate, the figure will be above 40% by 2027. The businesses that build AI search visibility now are establishing authority before the majority of their customers migrate.

02Platform

Local Intent

Google: Still King for Local Intent

What Google still wins

"Dentist near me." "Vancouver plumber open now." "Best sushi Gastown." Hyper-local, intent-rich, immediate-need queries still flow predominantly through Google — because Google has the local infrastructure (maps, business profiles, reviews) that AI platforms don't yet replicate well. For local service businesses in Vancouver, Google remains the highest-priority search channel. This is not changing in the next 12–24 months.

What is changing is how Google surfaces results for local queries. The AI Overview that appears above traditional results is capturing a growing share of clicks for informational queries — and it's powered by content extracted from websites, not just ranked by links. A business that ranks #1 for "Vancouver web design agency" but isn't structured for AI extraction will see its click-through rate erode as AI Overviews capture attention above it.

Action required: For local businesses, the priority is maintaining strong Google rankings AND ensuring your content is structured for AI Overview extraction. Both matter — and neither is optional if you want to own your local search results page.

03Platform

Research Intent

ChatGPT: Research, Comparison and Consideration

What ChatGPT wins

When someone asks "What's the difference between Webflow and WordPress for a small business?", they're more likely to ask ChatGPT than Google. Why? ChatGPT gives a synthesized, conversational answer. Google gives a list of links they still have to read. For Vancouver businesses where the customer journey involves research and comparison — professional services, software, renovation, financial advice — ChatGPT is increasingly capturing mid-funnel queries.

The business that publishes genuinely helpful comparative content, gets cited by external sources, and builds authority around their category keywords is the business that gets mentioned in ChatGPT's answers. This is a new referral channel — one that operates entirely through content quality and external authority signals, with no advertising option available.

The critical insight: ChatGPT citations are earned entirely through content quality and authority. There is no paid placement. There is no bid to win. The only path to a ChatGPT citation is being the best available source on the topic. This makes content quality not a marketing preference but a competitive necessity.

04Platform

Power Users

Perplexity: The High-Value Research Tool

What Perplexity wins

Perplexity's user base skews toward technically sophisticated, higher-income, research-oriented consumers — which makes it particularly relevant for B2B services, technology products, and premium consumer categories. If your target customer is a Vancouver tech founder, a corporate decision-maker, or a high-net-worth individual making a significant purchasing decision, Perplexity is worth understanding.

Perplexity cites its sources explicitly, making the pathway to your website more direct than ChatGPT's responses. A citation in Perplexity is, in many ways, a new form of backlink — one that drives qualified, high-intent traffic from users who have already been pre-qualified by the research process they're conducting.

Perplexity's differentiator: Unlike ChatGPT, Perplexity shows sources inline. When Perplexity cites your site, users see your brand name and can click directly to your content. This makes Perplexity citations measurable in your analytics — something ChatGPT citations currently are not.

05Journey

Multi-Platform

The Multi-Platform Customer Journey

What the full journey looks like

Here's what a typical Vancouver customer journey looks like in 2025 for someone looking to hire a web design agency: they discover the agency through a LinkedIn post or Instagram Reel, research the category on ChatGPT, validate agency names on Google, read 2–3 blog posts on the shortlisted agencies' websites, then fill out a contact form or call. A business optimized for only one of these stages is invisible during the rest.

  • Awareness: Social content (LinkedIn, Instagram) or word-of-mouth triggers initial recognition
  • Research: ChatGPT or Perplexity answers "what should I look for in X" types of questions
  • Validation: Google search for brand name, review platforms, Google Business Profile
  • Deep research: 2–3 blog posts or case studies on shortlisted vendor websites
  • Decision: Contact form, phone call, or booking link on the website

A business that is only optimized for step 3 (Google ranking) is invisible during the increasingly important steps 1 and 2. A business that shows up at every stage — social presence, ChatGPT citations, Google ranking, review signals, and strong content — has a compounding conversion advantage that compounds with every customer touchpoint.

2

What This Means for Your Vancouver Business Specifically

The strategic response differs by business type. Here's the practical implication for each category.

01Strategy

Action Plan

The One Strategy That Works Across Every Platform

The universal answer

The fundamental strategy that wins across Google, ChatGPT, Perplexity, and every platform that follows is the same: publish genuinely useful, specific, authoritative content. Build real credibility through external citations and reviews. Maintain consistent business information across all platforms. This is not a tactic. It is the infrastructure on which all tactical channel work rests.

For local service businesses (restaurants, trades, clinics): your priority remains Google — specifically, your Google Business Profile, Google reviews, and local page SEO. The AI platforms aren't yet winning this category at scale. But Google's AI Overviews are consuming traffic that used to go to organic results, so your content needs to be structured for AI extraction.

For professional services (law, accounting, consulting, agencies): you need presence on both Google and in the content indexed by AI platforms. This means publishing genuinely authoritative, data-backed content that gets cited — not just ranked. LinkedIn is increasingly important as a discovery channel for this audience and feeds directly into Google's entity graph for your brand.

For e-commerce and product businesses: Google Shopping and organic remain essential. But Instagram and TikTok are genuine search channels for product discovery. A 2024 Adobe survey found that 40% of Gen Z users prefer TikTok or Instagram over Google for discovering local restaurants and products.

The bottom line: The businesses that get distracted by platform-specific tactics and ignore the content quality foundation will spend the next five years chasing algorithm updates. The businesses that build the foundation will compound their advantage regardless of what platform dominates in 2027. Ads are temporary. Content is forever.

The Search Landscape Has Changed. Your Strategy Needs to Catch Up.

The companies winning local search in Vancouver in 2025 are not the ones with the largest ad budgets. They are the ones with the most authoritative, most specific, most locally anchored content — the kind that gets cited by AI systems, recommended by satisfied customers, and found by search engines that increasingly think in terms of entity authority rather than keyword density.

The good news: if you're reading this, you're already thinking about the right problem. Most of your competitors are not. The gap between businesses that understand multi-platform search strategy and those that don't is widening every quarter. The window to establish authority before the majority of your customers migrate to AI-first search is open now — but not indefinitely.

Let's Build Your Multi-Platform Search Strategy

Vandesign's Search-First methodology is designed for exactly this environment. Let's talk about where your business stands and what a comprehensive visibility strategy would look like. Book a strategy call →